Contact

Contact me

Do you have a question about an order, a reference, or a pre-order? I'm Maxime, I personally manage the store — I usually reply within 24 hours.

Email: contact@neocardiecast.com

Instagram: @maxime.diecast

Frequently Asked Questions

Where do I ship? From France, to all of Europe. Delivery times and costs are indicated at the time of your order confirmation.

What is a pre-order? Some products are offered for pre-order before their official release. You are debited upon ordering, and your package is shipped upon receipt of stock.

My order hasn't arrived, what should I do? Write to me with your order number. I will track it with the carrier and keep you informed.

I want to return an item. No problem, check my refund policy or contact me directly so we can find the best solution.